Refund, Cancellation and Return Policy — For all digital goods there is a strict no refund policy since all digital goods, downloads, funnels and templates are delivered immediately upon purchase. Please only buy if you are sure you want our funnels, templates and courses. All sales pages have a behind the scenes video and you can message and have a call for any questions as well.
For our physical products, please send back your physical product without any wear or tear or use, and we will give you a full refund or replace your product within 14-30 days as long as the product is in stock.
If a physical product was damaged in shipping, please email us at: tiana@tianasmithcoaching.com with a picture and receipt of your product and we will replace it within 7 business days or give a refund if it is not in stock.
Refund, Cancellations + Returns policy
Delivery Policy: All digital goods will be sent via email or on the thank you page within seconds to minutes of purchase. If you did not receive your email, please check your spam. If you still can’t find it, please email info@tianasmithcoaching.com with a snapshot of your receipts page or of your banking statement and we will be in touch within 1-2 business days to make sure you get your digital goods.
For your physical goods, please allow 7-30 days depending on where you live in the world. We ship from the USA to over 17 countries. If you still haven’t received your planner or our merchandise within 7-days, please send us an email and we will look at the tracking and give you an update.
If you have any questions, please reach out to tiana@tianasmithcoaching.com and put the Subject as “Digital Products” or “Physical Products” and “Urgent” and we will get back to you asap!
Thank you for your business!
The Tiana Smith Coaching Team and 7-Figure Club
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